Mediation Services
Mediation
Mediation offers a structured and impartial way to resolve conflict and rebuild working relationships. Through facilitated conversations, a trained mediator supports individuals or teams to understand differing perspectives, identify shared interests, and work towards mutually acceptable solutions. The mediation process creates the space for clearer communication, renewed trust, and agreements that support future collaboration.
Mediation is particularly valuable when tensions are impacting performance, communication has broken down, or formal processes feel premature or unhelpful. Through a network of certified CMC-accredited mediators, mediation can be delivered in-person or virtually, and tailored for individuals, teams, or groups.
The mediation process
1. Initial Conversations and Preparation
Mediation begins with an initial discussion with the referring manager or HR/People Partner to understand the context, the people involved, and any immediate considerations. The mediator then meets individually with each participant to hear their perspective, clarify the issues, and explain how the process works. These conversations are confidential, creating a space for individuals to speak openly about their experiences and what they would like to see change.
2. Facilitated Joint Meeting
A joint mediation session is then arranged with the individuals involved. The mediator provides a structured, impartial and respectful space for dialogue, helping each person to express their views and listen to the other. The conversation focuses on understanding needs, exploring what has contributed to the situation, and identifying where there is common ground. The mediator guides the discussion, ensuring that it remains constructive and forward-focused.
3. Agreement and Follow-Up
The process concludes with the creation of practical agreements that support how the individuals will work together moving forward. These agreements are co-created — not imposed — and may outline communication expectations, working practices, or specific behavioural commitments. Where useful, follow-up check-ins can be arranged to maintain accountability and ensure progress continues over time.
If you’re noticing tension or strained relationships, we’re here to help.
Reach out to discuss how mediation could make a positive difference.
